I'm trying to login to my Readycloud account from a laptop using the app, but I keep getting :- "Sorry we didn't recognise either your Username or Password. Please try to sign in again or create a new account" I can't login via the web page either!!!! I have not changed anything on my account, so it gives the impression that my details have been wiped! Strangely, it appears that the Readycloud Android App is still recognising my login and allowing me access to my NAS. I am confused!

Confirmed: There was a short period on October 9th where there was an issue with the login server.

Is Readycloud Broken? | NETGEAR Communities

17 Replies

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LooInSpain
Aspirant
Oct 09, 2015
I am having the same problem.

Working fine on my phone but cannot login via my desktop - keep getting the Usernameor Password not recognized error.

Any help would be great
- Viffergb
  Luminary
  Oct 09, 2015
  LooInSpain wrote:
  I am having the same problem.
  
  Working fine on my phone but cannot login via my desktop - keep getting the Usernameor Password not recognized error.
  
  Any help would be great
  Glad it's not me and 'finger trouble' ;-)
  
  As you say, any help would be great.
  - ChrisF99
    Aspirant
    Oct 09, 2015
    I have a similar problem except the Android app doesn't work either.- posted a question about it a couple of hours ago but no response.
- Viffergb
  Luminary
  Oct 10, 2015
  LooInSpain wrote:
  I am having the same problem.
  
  Working fine on my phone but cannot login via my desktop - keep getting the Usernameor Password not recognized error.
  
  Any help would be great
  Mine is now working again. Is yours?
Viffergb
Luminary
Oct 09, 2015
If I try 'Forgot Account' link and enter my UserID, it comes back:-

"4280242530 No user found with such ID"

If I try to create a new account, it comes back with :-

"Create new account error
; nested exception is:
java.net. UnknownHostException:
peernetwork.netgear.com"
LooInSpain
Aspirant
Oct 10, 2015
Mine started working about 12/13 hours ago.

Nothing fancy, just suddenly I was able to login remotely to the NAS with the same username and password as I had been trying all afternoon.

From here it looked like the netgear server was the system that had an issue and it took a while to fix
- MarcusF
  NETGEAR Employee
  Oct 10, 2015
  Confirmed: There was a short period on October 9th where there was an issue with the login server.
  - Viffergb
    Luminary
    Oct 10, 2015
    OptimusPrime wrote:
    Confirmed: There was a short period on September 9th where there was an issue with the login server.
    Don't you mean October 9th? How about letting us customers know when such faults occur?
- Viffergb
  Luminary
  Oct 10, 2015
  LooInSpain wrote:
  Mine started working about 12/13 hours ago.
  
  ....................
  
  From here it looked like the netgear server was the system that had an issue and it took a while to fix
  Yes, I agree. I see that Netgear have now admitted there was a fault. Pity they didn't let us know :smileyfrustrated:
ChrisF99
Aspirant
Oct 10, 2015
Great.

Nice of netgear to let us know.

I'm sending mine back to Amazon and going back to Sync.com.
ChrisF99
Aspirant
Oct 10, 2015
Glad you aim to do better. In the meantime I lost hours trying to sort it out instead if earning the money I use to buy netgear products.

The lesson I learned is not to buy netgear. Better in future or not.