Netgear ReadyNAS 104 ReadyCLOUD Services offline

** Update **

I used the leave process to disconnect the readyNAS to readyCloud and went through the process of rejoining.

It couldn't automatically see it,  however, by holding down the backup button for 5 seconds I was presented with a "Manage" button.

Clicking on that brought up the NAS portal yet when I go to the Cloud tab it is still reporting that the "Services Offline"

Some more:

I stopped both the cloud and remote services.

Checked the settings in the remote services and noticed that, somehow, the "Use Proxy" was ticked - I know that the client would not have gone in there so it's a mystery why that suddenly was enabled.I hadn't touched the unit until it was already a problem - Firmware update perhaps??

Unitcked that and restarted the 2 services and now had Services Available - I nearly urinated in my pants with joy.

However, when I went to the ReadyCloud I could not see any of the shared folders.

I checked permissions and all seemed to be in order.

In frutsration, and to get a 5 minute break, I rebooted the NAS.

(For those interested I had 2 different shaped Arnott biscuits which I concluded were actually exactly the same except for the shape)

After the NAS rebooted I could only see the ReadyRemote was on - I turned it off, I turned back on the cloud (which turns them both on)

I then checked on the ReadyCloud and all appears to be back as it should be. I'll do some further testing but it looks like it could resolved by:

Disconnecting the device from ReadyCloud and rediscovering - reboot and check again

OR

It may have been the check box on the ReadyRemote (Proxy) which was upsetting it.

I thank those who participated and apologise for such a long post.

With thanks and regards,

Martin