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Solved
New Modem/Router cannot connect ReadyCloud: How to find DNS Server and Router Address
I cannot find the router address and DNS Server on Comcast Business to connect to ReadyCloud. Where do I look?
You need to use the IP_Address found by RAIDar on the http://IP_Address ok?
Regarding Network settings reset, you need to do OS-reinstall, here's a link to do that. You need to choose OS-reinstall. Note this will also set the NAS admin password to default which is password.
If I understand you correctly you have set a Static IP on your NAS422?
You can check what IP your NAS have by using RAIDar. Your ISP might have reset or changed your Network address in which the NAS is possibly not on the same Network which results to you not being able to connect to it and to ReadyCloud.
If your NAS has a different IP than your Network, you may want to proceed and do an OS-Reinstall that resets the Network settings and sets your NAS to obtain IP from your router and password of your NAS to default.
1. Download RAIDar to check on the NAS if it is still getting the same IP as with your Network.
2. If the IP network changed, perform an OS-reinstall on the NAS to set the Network settings to default but will reset your NAS password to default as well. Instructions here.
3. Once the NAS obtains a new IP from the router you should be able to access the NAS and connect it back to ReadyCloud.
HTH
Marc_V hello!
If I do an OS Reinstall, I just read somewhere that it will reset to factory settings and I will lose all my data. Is that correct?
Is there anyway I can speak with you?
Sabrina
Marc_V:
When I connect my laptop directly to the NAS, the RaidAr can see the Static IP on the NAS. Is that helpful at all?
Sabrina
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