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sabrina785's avatar
sabrina785
Initiate
Aug 08, 2022
Solved

New Modem/Router cannot connect ReadyCloud: How to find DNS Server and Router Address

I cannot find the router address and DNS Server on Comcast Business to connect to ReadyCloud.  Where do I look?     
  • Marc_V's avatar
    Marc_V
    Aug 10, 2022

    Brina785

     

    You need to use the IP_Address found by RAIDar on the http://IP_Address ok?

     

    Regarding Network settings reset, you need to do OS-reinstall, here's a link to do that. You need to choose OS-reinstall. Note this will also set the NAS admin password to default which is password.

     

     

Brina785's avatar
Brina785
Aspirant
Aug 10, 2022

Marc_V  hello!

 

If I do an OS Reinstall, I just read somewhere that it will reset to factory settings and I will lose all my data.  Is that correct?

 

Is there anyway I can speak with you?

 

Sabrina

StephenB's avatar
StephenB
Guru
Aug 10, 2022
Brina785 wrote:

 

If I do an OS Reinstall, I just read somewhere that it will reset to factory settings and I will lose all my data.  Is that correct?

 

No, that is not correct. The factory default described in the link I posted above would destroy your data.  But not the OS reinstall.  

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