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Forum Discussion

SarahG's avatar
SarahG
Aspirant
Mar 08, 2018
Solved

No access to readycloud

The serial number is using the MAC address of eth0, how do I change this so that it displays the correct Serial Number so I can connect to ReadyCloud?

5 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    On your RN102?

    I wouldn’t have expected to see this problem on that having never seen it on that model.

    This is an issue seen with a small batch of ReadyNAS Pro units.
    • SarahG's avatar
      SarahG
      Aspirant

      when I upgraded the firmware the serial shoed as N0NE000200000 - after backing up I did a FACTORY reset and it changed the serial to the MAC address, how do I resolve this. A comment "I wouldn’t have expected to see this problem on that having never seen it on that model" isn't very helpful

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        Please have a look at the PM I sent earlier today. You should find that more helpful.

         

        I do think this should be straightforward for me to fix. Was just trying to confirm that you selected the correct model in your earlier post.

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