No readycloud device managed by your netgear account? (second account loses contact)

Question

Please can someone help me? Myself and my partner have been using readycloud without problem for as long as i can remember, but since the update to 6.5.0 its a total disaster. Basically my user account is fine and can see the NAS on the portal. For some reason hers can not and get the titled message.

So i removed her from the NAS and resent the invite, she clicks the link and it does the usual handshake and then she can get in and see the NAS. the next day she will go to the portal and its back to the above message (tried about 5 times now). I have tried reinstalling the OS and removing my account and re-adding. if i change permissions it does not bring back the nas for her, the only way to get it back is to remove her email and re-invite.

Anyone have any ideas??

Thanks

John

BrianL2 · Answer

Hi JohnL83,

&nbsp;

Welcome to the community!

&nbsp;

This problem that you guys are experiencing is unusual. Have you thought about changing her e-mail address or creating another account for her? Also, can you tell us if her e-mail address is longer than 32 characters and been used as an e-mail address by one of your local ReadyNAS users?

&nbsp;

Kind regards,

&nbsp;

BrianL
NETGEAR Community Team

JohnL83 · Answer

Hi Brian,&nbsp;Thank you for getting back to me. Her email address is 18 characters and used to be the same as one of the local users but i changed this when the upgrade to 6.5.0 completed so not to confuse matters. I was hoping not to have to create a new account but if thats the only way to solve this? Or is it at least possible to delete her account and create a new one with the same email address?it seems to be unlinked from her account the next day after i re add it, no matter what time in the day previous, its gone as soon as the NAS has booted up in the morning.&nbsp;&nbsp;thanks&nbsp;John

BrianL2 · Answer

Hi JohnL83,

&nbsp;

Does .org part of the domain name of her e-mail address? If possible, let's try to use a newly created account just to check if the behavior is consistent to secondary or invited users.&nbsp;

&nbsp;

Kind regards,

&nbsp;

BrianL
NETGEAR Community Team

JohnL83 · Answer

Hi Brian,&nbsp;Her email is @gmail.com. i have created a new account with @hotmail address and she can see the nas with a handshake but no shares even though she has read/write to about 6. I think there is a local user with the same mail address so will check when i get in. but for now it looks like the gmail account is corrupt. is there a way to delete an account with mynetgear?&nbsp;Thanks&nbsp;John

JohnL83 · Answer

Hi Brian,&nbsp;So i created another account using a hotmail address, this showed the nas but no folders - this address was on a local user so i changed the netgear email to a Live address. this has worked so far on the readycould portal. getting one of the folders to work was a pain, basically in pictures, there are folders and none of these could be seen, so i browsed on smb and created a blank bmp file and then the folders showed up online.the problem i have now is that she cant access the nas via the ios or android app, they see it with a handshake icon but when i click it, it just sits there "refreshing". i have the ios app and its working fine and connecting via lan or vpn. any ideas how to sort this out? also there is now the original account that wants removing... would you&nbsp;suggest i recreate the admin account to try solve all these problems. im thinking as the other gmail one got corrupt and my gmail one is the main admin one, that it might be corrupt too as im having so many issues that i did not have before?&nbsp;thanks&nbsp;john&nbsp;&nbsp;

Forum Discussion

No readycloud device managed by your netgear account? (second account loses contact)

8 Replies

Related Content

ReadyCloud Account

ReadyCloud / MyNETGEAR Account

Creating a ReadyCloud Account

Account Insight BR500

problems to migrate ReadyCLOUD account

NETGEAR Academy

ProSupport for Business