NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
No volumes or USB disks error message on readycloud
March 6, 2016
I've had the ReadyNas 102 for about 2 years. Lately, I have not been able to access the device from ReadyCloud.
On the ReadyCloud web site i am able to view my files in the 'shares' tab. I can do this only by using the URL 192.168.x.x.
when I use the Cloud tab I receive a green check mark and "Internet available" and next to it a RED X with "Services Offline".
When using the Readycloud website, the software sees the NAS device and when I double click on the device I receive the message:
NO VOLUMES or USB Disks.
I've tried Edge brower, Chrome, and IE.
what am I doing wrong?
thanks for your help.
March 18
BrianL:
I hired 'HoosierITGuy' to determine the issue. after about a minute he decided that using a Proxy Server was the problem. He unclicked proxy server, and now ReadyCloud works!
11 Replies
Replies have been turned off for this discussion
Services offline: Check your DNS on the network adapter. You should get this automatically from DHCP but have to enter manually after switching to static.
When it comes to talking about your volumes, what does your ReadyNAS say about your current volume health?
Hi thermalpro,
Welcome to the community!
Was this the same case if you will access the files while you're on your local network? Let us know what happens once you've added a static public DNS 8.8.8.8 or 8.8.4.4.
Kind regards,
BrianL
NETGEAR Community Teammarch 7, 2016
BrianL
I can access the file on the local system by using the url 192.168.x.x.yes I already added dns 8.8.8.8 to the NAS and to my router.I still cannot access the files from ReadyCloud
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
