Online (VPN Disconnected) issue in windows 7

Hello,

We have recently resolved this issue for our own Windows 7 PCs where the Leaf Network Adapter in Device Manager was showing as non-functional. Reinstalling Readycloud with the latest version did not work, while removing the Leaf Network Adapter and reinstalling via reinstalling Readycloud also did not work.

Here are the steps taken that got Readycloud able to connect via VPN again:

1. Uninstall the Leaf Networks Adapter in Device Manager.
2. Uninstall Readycloud.
3. Reinstall Readycloud with an older installer, we used one from 28/09/18 (did not work due to security updates) and then again with one from 11/03/19. You may only need to use the one from 11/03/19 but if it does not work, try again but installing 28/09/18 first. The Leaf Networks Adapter will be reinstalled, this takes some time to complete. 
4. Reinstall the latest version of Readycloud from the Netgear downloads page http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyCloudSetup-v1.8.1220.exe

This caused the Leaf Networks Adapter to be updated from the older version, rather than reinstalled, and that older version may have contained certificates related to Windows 7 that the newest version does not. This is only our guess as to the cause of the issue however.

Here are links to the older versions of Readycloud installers that we used:

From 28/09/18: http://www.mediafire.com/file/8ii491rgeq0ijhx/ReadyCloudSetup_-_install_first.exe/file

From 11/03/19: http://www.mediafire.com/file/k6sp3dkntkl4itg/ReadyCloudSetup_-_install_second.exe/file

Please keep in mind these will only be available for 14 days, but hopefully Netgear will have resolved the issue by then.

Apologies to all if it is against the rules to share the links above, but there are no previous versions of the Readycloud software available on Netgear.com as far as we can tell.

Hopefully that helped in getting your PCs connected again!

- RJS Helpdesk