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Forum Discussion
Online (VPN Disconnected) on a Mac - NOTE NEVER SOLVED FOR ANYONE IN NEARLY 10 YEARS!
This issue has been happening as early as 2015, based on the oldest Community posting I found. Note this: Many posts are marked SOLVED - They are NOT solved, and these so-called solved statuses s...
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Have you tried logging a case for this issue with Support? If you have already filed a case for this can you send me a PM regarding this one so I can get this checked. If you have not created one yet and your ReadyNAS is registered to a MyNETGEAR profile you own I would encourage you to create one so we can get this escalated. I'd like to get this resolved.
Please provide me the logs to your NAS as well information on the Mac device.
HTH
Thank you for your reply and interest in helping with this.
My ReadyNAS 214 IS registered with MyNETGEAR account.
I will see if it's possible to PM you the logs with my equipment information and logs. I want to provide you with the information as quickly as I can.
I do not believe NETGEAR allows us to file support requests if our products are no longer under warranty, which is another very disappointing aspect to this ordeal. If you know of a way around this, I would like to hear it.
Thank you
I cannot find a way to send you my log files and information securely. Is there a way for us to do this?
I tried going to MyNETGEAR where my NAS is registered, but I cannot create a support ticket without paying.
NETGEAR not looking too good on support to their customers of their products.
Can you use a file sharing app or service and provide me a link to download it?
If you can't create a case on your profile please send an e-mail to readynassupport@netgear.com. This should create a case for you automatically that will go to the ReadyNAS Support team. You can also provide the logs to them via Email.
HTH
Hello and thank you once again for your timely response. You are giving me hope that this might actually get resolved, and I greatly appreciate your support with this.
I have done as you suggested and sent an email including all information to date. I also attached the log files, so thank you for your excellent recommendations.
Thank you again. I am available and eager to help in any way I can to get this resolved.
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