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Forum Discussion
Online (VPN Disconnected) on a Mac - NOTE NEVER SOLVED FOR ANYONE IN NEARLY 10 YEARS!
This issue has been happening as early as 2015, based on the oldest Community posting I found. Note this: Many posts are marked SOLVED - They are NOT solved, and these so-called solved statuses s...
I cannot find a way to send you my log files and information securely. Is there a way for us to do this?
I tried going to MyNETGEAR where my NAS is registered, but I cannot create a support ticket without paying.
NETGEAR not looking too good on support to their customers of their products.
Can you use a file sharing app or service and provide me a link to download it?
If you can't create a case on your profile please send an e-mail to readynassupport@netgear.com. This should create a case for you automatically that will go to the ReadyNAS Support team. You can also provide the logs to them via Email.
HTH
Hello and thank you once again for your timely response. You are giving me hope that this might actually get resolved, and I greatly appreciate your support with this.
I have done as you suggested and sent an email including all information to date. I also attached the log files, so thank you for your excellent recommendations.
Thank you again. I am available and eager to help in any way I can to get this resolved.
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