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ReadyNAS 104 not accessible from Readycloud since account upgrade
Hi, I upgraded my Readycloud account as requested and since that time I have been unable to access the Nas drive remotely. Each time I login the screen starts to load the network drive mappings ...
Hello DDickens,
If the issue is already resolved, we encourage you to mark the appropriate post as the accepted solution so this can be of help to other members of the community who are getting the same issue.
Welcome to the community!
Regards,
Hello DDickens,
If the issue is already resolved, we encourage you to mark the appropriate post as the accepted solution so this can be of help to other members of the community who are getting the same issue.
Welcome to the community!
Regards,
ReadyNAS 104 not accessible from Readycloud since account upgrade. The ReadyNAS always reports as being "off-line" in the readycloud app. I can access the device from the LAN but not WAN (i.e. the cloud). I haven't been able to find a solution in the on-line communities.
It looks like a common issue but I haven't found a clear solution or a protocol to correct this issue. I have had this ReadyNAS device for 2 years now and haven't been able to use it for it's intended purpose at all.
Thanks,
biotechguy
biotechguy wrote:
I have had this ReadyNAS device for 2 years now and haven't been able to use it for it's intended purpose at all.
Is ReadyCloud the only problem? If not, then perhaps post one of them, giving the model+firmware with some info on what is going wrong.
Hi biotechguy,
Kindly post a new thread. It seems like the OP have resolved their ReadyCLOUD issue.
Kind regards,
BrianL
NETGEAR Community TeamRND10442D (ReadyNAS 100 Series 4-Bay)
Firmware 6.5.1
Device reports as off-line and is inaccessible to ReadyCloud. I upgraded the firmware and migrated to mynetgear account at the same time so I am unsure what has caused the issue. Raidar finds and reports that the device is fine.
Any suggestions besides a factory reset? If not, how do I perform a factory reset and will this erase all the data on the drive?
Thanks,
Biotechguy
Hi biotechguy,
It doesn't matter which if the Firmware was updated first or if your ReadyCLOUD account has been migrated with your MyNETGEAR account. Can you confirm if your newly migrated ReadyCLOUD/MyNETGEAR account (e-mail address) is being used as an e-mail address by one of your registered local users (Accounts->Users)? With regard to your other questions, I suppose that you can still access your files locally, so performing Factory reset is not an option (doing this will erase all the data in all your drives).
Kind regards,
BrianL
NETGEAR Community Team
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