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Forum Discussion
Suddenly unable to get to NAS via ReadyCLOUD
For the past week or ten days, I've been unable to connect to my NAS via ReadyCLOUD. Previously I have had no problems. So, I thought I'd reboot the server and do some dust removel while it was of...
Hello wlcox,
Are you getting the same problem on other computers? Also, please see if same when you are on same LAN where the NAS is.
The latest FW is 6.4.2, you might want to try updating.
Regards,
Yes, I have tried 2 different computers form 2 different remote locations.
Yes, it works fine when I access from a system on the same LAN as the NAS.
Re: firmware update - When I click on "check for updates" on the "system" page of the admin console, it tells me that I have the latest verson already (6.4.1) Same thing happens from the "system/settings" page. Power-cycled the NAS and it still tells me it is up to date! Are you saying I should ignore what the NAS thinks and force a firmware update?
wlcox wrote:
Re: firmware update - When I click on "check for updates" on the "system" page of the admin console, it tells me that I have the latest verson already (6.4.1)
Netgear releases for manual downloading first, then the update server. 6.4.2 was released last week, and some folks from Netgear said it would be put on the update server today.
So either wait just a bit longer and try again - or do the manual download/install.
Updated manually. Same problem with the ReadyCloud app. Remotely, I can surf to readycloud.netgear.com and login and successfully access the NAS, but not with the app. The app claims that I am signed in and shows the name of the NAS, but the "connecting..." gear just spins and I never gain access to the NAS through the app. This test was carried out on a Win7 box.
Hi wlcox,
Had the same problem today and I'm already checking it with my colleagues. I will keep you posted.
Kind regards,
BrianL
NETGEAR Community Team
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