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Solved
Readcloud dektop app doesnt open folders
Hi,
My readcloud Mac OS dektop app doesnt open folders after succesful login. Readycloud app always worked fine, been couple months now.
Please see attached screenshots.
Few points:
Admin page works normal.
Readycloud portal online works normal.
When I fill in the credentials, it does open the folders via the readycloud desktop app - however only once, need to re-enter my credentials everytime I want to re-open the folder.
Via the Finder and network, the NAS folders open without issues - this indicates that the readycloud app cant connect adequately or gets hindered somewhere.
Added Ready nas in my firewall to NOT block incomming.
Readycloud app on our mobiles, Andriod and IOS, work fine as well - this is internal network and external network.
NAS filmware 6.9.5 - Lastest
Reinstalled the readycloud app to the latest, also no change.
Running MAC sierra version 10.12.6 (16G1710) - this update could have caused the problem as well with current readycloud app.
Cheers,
Will.
Never mind, I got it working (for now), hope it lasts.
6 Replies
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Also tried to turn the firewall off, no difference.
Hi Marc,
Thanks for your reply.
Mac version listed in the last bullet point is the latest version. Might not have been totally clear with bullet point 3, as it does open finder as you indicate - however, I need to re-enter my credentials everytime when the finder tries to open. Yes, this is while being logged in the readycloud dekstop app - the admin page and online portal works without re-entering my credentials.
Also, never had this problem - always worked perfect. I do not have any other computers I can try on - just other mobile phones which all work fine.
Cheers,
Will.
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