Readynas 102 readcloud services offline

Hi all,

My readynas 102 does not connect to readycloud.

I had readycloud working briefly in the past, but never satisfactorily. With the OS update I was hoping to get it back working again. finally managed to upgrade to OS 6.5.0. 

but no matter what I do, I can not get readycloud to work. Manual is not helping, because the info is incomplete.

See attached picture: I am signed into readycloud, it is on. I have a green checkmark saying "internet available", but a red cross saying "services offline". I cannot find any info on what is wrong here.

My home setup is: the box from my provider (modem? Sorry I'm unfamiliar with the correct terms) then a netgear R7000 nighthawk (because the box from my provider has lousy wifi) and my readynas connected to my R7000. At first I had my readynas connected to my providers box, but then I could not access the readynas from my homenetwork. Now it is connected to my R7000.

my search for answers suggested I use DNS 8.8.8.8, which might help out, but it did not. The other two are the DNS servers mentioned in my R7000.

If I login to readycloud from my home network this is what I see, the shared folders "wheel" keeps spinning, but nothing happens.

If I try to discover devices, it says nothing discovered.

If I try to access the admin page in the readycloud webpage, this is what I get. I am at home, on the same network (my only homenetwork). I am confused...

if I use the readycloud app on my ipad, it "sees" my readynas, says its online, but when I try to access it, nothing happens, but the spinning wheel if infinity.... "Trying to connect"

same on my android device....

So I have no idea what I'm doing wrong, why it is not working a what I can do to sort this out.

anyone any idea what is wrong, what setting I should change to get it to work?

so what does the "services offline" mean, what can I do to resolve this?

thank you in advance