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Forum Discussion
ReadyCloud Account Gone Missing
We use this box for basic file sharing in a home office. A Readycloud account was set up in order for box to initially work in February 2016. Because of basic use, migration (ready cloud to mynetge...
nildame wrote:
Today, we decided to back up ReadyNAS files into a USB external drive and realized we can't do without the Readycloud
That is absolutely not the case.
You can log into the NAS web ui, and create a backup job there that will write to a USB external drive. No need for ReadyCloud.
There is a guide here: https://kb.netgear.com/29654/How-do-I-back-up-data-from-my-ReadyNAS-OS-6-system-to-a-USB-disk
I recommend ignoring the advice there to use EXT formatting - I think it's much better to use NTFS. A backup you can't read on your PCs isn't very useful.
Thanks Stephen for your comment. Yes, that's the back up instruction I was trying to do but could not get past step 1 as I don't know how to get the System-Overview to come up on my desktop. I was under the impression that that screen comes up after logging into ReadyCloud. If there is another way to get that screen up, will you let me know?
Thanks again,
Nilda
Hi nildame,
If you know the IP address of your ReadyNAS, you may go to that page by accessing https://<ReadyNAS IP address>, where the <ReadyNAS IP address> is the IP address of your ReadyNAS.
If you do not know the IP address of your ReadyNAS, you can install and run RAIDar on a computer that is connected to the same LAN with the NAS and check its IP address. You can download the RAIDar installer here.
Regards,
JohnCM_S
NETGEAR Community TeamHi nildame,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,JohnCM_S
NETGEAR Community TeamHi John CM_S - thanks for the follow-up up. Unfortunately, I am just as lost as when I started. PROBLEM NOT SOLVED. 'Hoping for success still.
Nilda
Hi John CM_S - thanks for your assistance. I ran RAIDar and found the box report. Model ReadyNAS 102, name, serial, status: HEALTHY, firmware 6.4.2 IP address and drives: 2 icons both with green checkmark. Buttons at bottom: Admin page, Browse, Locate, Download Logs and Diagnostics. To the far right is Restart button. Restart, Download Logs and Diagnostics ask for user name and password. “admin” and “password” do not work. Not a valid User Name or Password.
Clicked on Admin Page and get the following message: THERE IS A PROBLEM WITH THIS WEBSITE'S SECURITY CERTIFICATE. The security certificate presented by this website was issued for a different website's address. The security certificate presented by this website was not issued by a trusted certificate authority. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website.
I don't know what to do next. Help please?
Thanks again,
Nilda
nildame wrote:
We recommend that you close this webpage and do not continue to this website.
I don't know what to do next. Help please?
Ignore that warning and continue on to the website. In some browsers you might need to click on an "advanced" link on the page to have that option.
After that, you should update the firmware to the current version (6.9.0 at the moment). 6.4.2 is too old to work with ReadyCloud.
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