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Forum Discussion
Solved
ReadyCloud App Android Unable to Connect to ReadyNas
Hey Everyone, I used to be able to connect to my ReadyNas 10400 via my phone and desktop. Now I can only connect via the desktop client. I have a Samsung Galaxy S5 running 6.0.1. When I try and a...
Hello hiro4san,
What do you exactly get when you launch the app? Do you need to enter the account details such as username and password and then connect? Not sure what's going on there but I've tested here with multiple smart phones and I get no problem connecting. Maybe you want try on another smart phone to check if it will log you in?
Regards,
The firmware is up to date. I'm running 6.5.1
Hello hiro4san,
What's the version of the app? Please also make sure it is the latest.
Is the ReadyCloud account you are using with the Android app the same with the one on the desktop client?
Welcome to the community!
Regards,
The application version is 1.2.10 and both the desktop client and app are using the same login
Hi hiro4san,
Are you on the same network when you tried to access your ReadyNAS via ReadyCLOUD mobile app? How about using mobile or other network?
Kind regards,
BrianL
NETGEAR Community TeamWhen I try using the mobile network I cannot even view my ReadyNas. When I refresh it tries to connect and just says disconnected after a few seconds
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