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Forum Discussion
ReadyCloud App Won't Connect to Home Folder
Due to a HDD issue, I had to do a factory reset on my RN202 (OS 6.5) today and rebuilt the users and shares. Everything is back the way it was. I have already migrated my old ReadyCloud account to the MyNetgear SSI account.
I have signed in to the ReadyCloud app on my iPhone and I can see all of the shares, including my prive Home folder. I can access all of the shares EXCEPT my Home share. When I click on the Home folder I get an eror mesage that says ERROR The objec t was not found. (see the attached screen shot).
I have signed out and back in several time, reinstalled the ReadyCloud app with no success. If I sign in to ReadyCloud on the desktop, I can access the Home folder and the subfolder I created in it. I can also access the Home folder as the admin.
Any thoughts on how to correct this would be appreciated.
Regards,
David
5 Replies
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Hello dschwartzer,
Do you have another ReadyCloud account? If so, can you invite that ReadyCloud account and see if you get the same problem when it tries to access its home folder.
Regards,
JennC:
Thanks for your note.
So, I started getting a message from the server that it was off-line. After several tied, I created a new account using another email and that seems to work fine. It would seem that there is something wrong with my original ReadyCloud/MyNetgear account.
It there a way to delete my My Netgear account and start over so I can use the original email?
Thanks,
David
Hi dschwartzer,
You can contact our support team with regard to that request. Just update this thread once you've contacted them.
Kind regards,
BrianL
NETGEAR Community Team
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