I haven't been able to access my NAS via the desktop app however I can access the web portal and see my files with no issue. I've used various version of the desktop app and still have the same issue (v1.7, v1.8, v.1.9) and also disable my friewall. The only solution that seems to temporary fix the issue is to reboot my NAS but I rather not do that all the time. I am running Windows 10 on a lenovo laptop. It just keeps saying 'Connecting' and then the app closes. Any help will be greatly appreciate Thanks! Haze

I would think netgear should look into it and offer a firmware or other fix if that's the case. Also, I have not changed the configuration on my devices since I set them up 1 year ago. So, somethjing netgear did recently causes these issues...I went back 3 versions of FW and same issue happens. It's something on netgear's backend of their readycloud apps that makes remote access very flaky. Btw, I have 2 NAS boxes at 2 different places and the same flaky issue happens when I access via readycloud app. If disabling iPv6 fixes it, then netgear should look into fixingthe IPv6 issue, correct?

I was able to disable ipv6 by breaking the network bond, disabling ipv6 on each adapter and then creating the bond again (it now shows disabled)....so far for a week now, both of my NAS system are accessible via the readycloud windows and iphone app. I'll try it for one more week and see if it's stable....hopefully this will fix the problem.

Which services and apps are you running?Which firmware are you running? Welcome to the Community!

Thanks for the welcome :) Firmware: 6.4.2 Apps - AV only I am currently away and isn't able tolog into the admin page to see what services i have.

Hi Nepamoon, Does this happen too on another PC (WIN7 or other)? How about using the mobile app? Kind regards, BrianL NETGEAR Community Team

ReadyCloud Desktop App not working but web portal is working

30 Replies

Replies have been turned off for this discussion

mdgm-ntgr
NETGEAR Employee Retired
Feb 16, 2016
Which services and apps are you running?

Which firmware are you running?

Welcome to the Community!
- Nepamoon
  Aspirant
  Feb 16, 2016
  Thanks for the welcome :)
  
  Firmware: 6.4.2
  
  Apps - AV only
  
  I am currently away and isn't able tolog into the admin page to see what services i have.
  - BrianL2
    NETGEAR Employee Retired
    Feb 16, 2016
    Hi Nepamoon,
    
    Does this happen too on another PC (WIN7 or other)? How about using the mobile app?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
matsyouri
Aspirant
Feb 16, 2016
All shares visible on web portal. Problem present on both 6.4.1 and 6.4.2.
- matsyouri
  Aspirant
  Feb 16, 2016
  Services are online
  
  Spoiler
  - BrianL2
    NETGEAR Employee Retired
    Feb 17, 2016
    Hi matsyouri,
    
    Were you able to test it if you're on mobile data or other WLAN/LAN?
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
matsyouri
Aspirant
Feb 17, 2016
It is local connection. Both LAN/WLAN are ok.
matsyouri
Aspirant
Feb 17, 2016
Some minutes ago I had connection thru mobile data. Let's see how much it will last.
- matsyouri
  Aspirant
  Feb 17, 2016
  Tested on win10. Works ok.
  - matsyouri
    Aspirant
    Feb 18, 2016
    NOT WORKING AGAIN. One working day, one day-off? What is going on in the end???

Forum Discussion

ReadyCloud Desktop App not working but web portal is working

30 Replies

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