NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyCloud Desktop App shows 'ReadyNAS online (VPN Disconnected)'
I have two ReadyNAS running latest 6.9.5 firmware and ReadyCloud desktop app v1.6 running on both windows and macos machines connected outside my LAN. Neither will connect and show status 'Online (V...
I haven't used ReadyCloud for a long time now, so I can't give much current advice - other than to consider moving to a different solution for remote access - deploying your own VPN. If you don't have many simultaneous users, you can see if your existing router supports openVPN. Both Nighthawk and Orbi routers do.
I will say that since the ReadyCloud web interface is working, that the problem cannot be on the NAS->ReadyCloud leg. So playing around with DNS, port forwarding, leaving/rejoining ReadyCloud on the NAS isn't going to be fruitful. The issue sounds like it has to be the PC->ReadyCloud connection. I'd be looking at internet security software that might be running on the PCs, and the network setup that the remote folks are using.
Thank you StephenB
It doesn't appear to be the connection between ReadyCLOUD and the PC. In fact, I have two NAS operating in two different cities and I always can connect with one of them (always the same) but the other only connect sometimes and, apparently, there is no reason to connect or not.
The situation is as this:
Me (the PC with ReadyCLOUD) and both NAS (call it A [RN21200] and B [RN3138]) are installed in different cities each other (city A, city B and city PC). Three different places.
Both NAS are conneted to the web via fiber.
I am in a mountain with two radio connections (R1 and R2) balanced through a multi-wan router.
I've tried to connect using both radio-links, or cancelling one of the radio-link or cancelling the other (R1 and R2 connected - I try // R1 disconnected - I try again // R2 disconnected - I try once more).
Here is where I say that there is a random connection protocol. Sometimes I get a stable connection. Sometimes I cannot get connected. But I always get connection with one of the two NAS; I always get connection with A but B is connected only sometimes.
I have tried to do it even in several different places with fiber or ADSL connections. I always get the same: A always connect, B connect sometimes yes, sometimes no.
I always use Google DNS and Cloudfare DNS
So, I can infere that: The problem are not the ports; the problem is not the PC; the problem is not ReadyCLOUD; the problem is not the connection itself.
I'm becoming in mental hospital flesh.
By the way, I have tried all the suggested solutions that appear in other threads. The results are the same that I tell above.
Fisicoloco wrote:
Thank you StephenB
It doesn't appear to be the connection between ReadyCLOUD and the PC. In fact, I have two NAS operating in two different cities and I always can connect with one of them (always the same) but the other only connect sometimes and, apparently, there is no reason to connect or not.
Your symptoms appear to be very different from mfinney, and my comment was really aimed at him. You might want to start your own thread, as it gets confusing when multiple users are sharing a thread, especially when they have different symptoms.
Fisicoloco wrote:
I have tried to do it even in several different places with fiber or ADSL connections. I always get the same: A always connect, B connect sometimes yes, sometimes no.Is there another way you can try to reach site A? For instance, enable ddns and try using something like gping to keep pinging site A's edge router? Another option (maybe better) is to have someone at site A do an outbound gping test to the amazon cloud (which I believe is hosting the ReadyCloud VPN servers). Leave that running for a day or so, which will give you some idea of the connection quality.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
