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Jdotcox90's avatar
Mar 02, 2022

Readycloud for Mac OS

I just purchased a macbook pro for work. I am not able to get readycloud to make it all the way through the installer.

 

It says installation failed when trying to install.

 

I am running Monterey version 12.1

 

Any help would be greatly appreciated.

40 Replies

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  • Does anyone have anything that may help me? I can't seem to find this problem anywhere else.

     

    Had a buddy download on his Mac, installation failed as well.

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Jdotcox90

     

    Welcome to the Community!

     

    Can you post a screenshot of the error? This is for us to check if we need to file a bug, hopefully anyone on Monterey 12.1 will also post here. 

     

    Have you tried contacting Support or creating a case on your mynetgear profile as well?

     

    HTH

     

     

    • Jdotcox90's avatar
      Jdotcox90
      Guide

      I have not filed a ticket or anything. I am an employee so do not have all of our admin info.

       

      There are no codes. it just says installation failed. 

       

      Had out IT specialist try to install as well and he was unsuccesful. I had a buddy with a newer macbook try as well, his failed.

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired

        Jdotcox90

         

        A case has been opened and the appropriate team is looking into this issue. Hopefully we can get an update ASAP.

         

        HTH

  • i got the same issue... i have readycloud v1.6 and v1.7 that do work on mac but all the newer versions i cannot install. i tryed already on 4 diffrent mac's but they all have the same issue.

    • kaushald's avatar
      kaushald
      Aspirant

      If Possible an you share the old verison file. So we can use the the ready cloud as of now its difficult to work without the desktop client

  • i have the same issue, can't install. monterey 12.2

    please fix this

  • I'm also running into this issue. Running a 2021 Macbook Pro M1X with macOS Monterey 12.2.1. 

  • also having the same problem, someone on here said that v1.6 & 1.7 work, is there a way to download older versions so that I may try them on MacOS Monterey?

     

    • Osmium's avatar
      Osmium
      Guide

      I have 2 tickets open about this topic asking if i can have a older version of readycloud for mac.

      So far they let me know they are working on this issue.

       

      They seem to not want me to have a older version of ready cloud.

       

      And yes i got 2 mac's running on v1.6 and v1.7 but i dont have the installation file of this older ReadyCloud 😞

      My other 3 mac's and a few other people i know try to install the newest version of ReadyCloud. That one seems to not go futher then Installation Failed. 

       

      i am sorry to let you all know this issue is already more then 3 weeks and so far no fix 😞 

       

      • Osmium's avatar
        Osmium
        Guide

        So far i tryed out to repackage the old App into a PKG file so we can reinstall it but that seems to not work 😞

         

        Inside Terminal i used commands to download from Anywhere and install anything but also that seems to not help. 

         

        i tryed this issue now on 7 macs with versions [11.4], [12.1] and [12.2.1] and on all these mac versions the latest Readycloud says Installation Failed.

  • Marc_V 

     

    Could you possibly escalate this case within NetGear please?  It's been ongoing for quite a while now and is alienating all Mac users.

     

    Hope you can help.

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