ReadyCloud not allowing user to see folders

I am trying to setup ReadyCLOUD so a user can access my NAS over the internet, I have tried to follow instructions and have done everything required but the user still cannot access the NAS completely. The user is registered through ReadyCLOUD and has been invited to the NAS, I have made sure they have Read/Write access to a folder but they can only upload files. Whatever they upload they cannot see and they cannot see or download anything In the folder. They can see the root folder that is being shared but nothing in it. When they upload their file I can see it on my end(as the administrator). I have tried restarting the device and it hasn't changed anything. I have tried all sorts of tests and I haven't gotten anywhere, although I noticed if I try to turn on any protocols other than SMB the root folder that is being shared becomes invisible to the user, so the only protocol activated is SMB and I have the cloud user checked off as having Read/Write permission, but now I am not sure what to do now, please advise, thank you. My ISP is Time Warner Cable. We get our internet through Coaxial(Cable). My operating system is Windows 7 Professional while the users OS is Windows 7 Home Premium. Both 64 bit, Desktop computers.