Forum Discussion

Tutor

Dec 04, 2016

ReadyCLOUD not connecting

I upgraded my Mac Book Pro and IMAC (both on Sierra 10.12.1) to ReadyCloud 1.4 and now it will not connect. When I use the Readycloud app, it shows "Disconnected" when I try to access the admin p...

NETGEAR Employee Retired

Dec 05, 2016

Hi Mixer9999,

Unfortunately I do not have the link anymore, but I did remember another forum poster having similar issues. His workaround was to downgrade the ReadyCloud App. Would be best to check my.netgear.com and have your device be registered for its warranty and support.

Regards,

Mixer9999

Tutor

Dec 06, 2016

Thanks for the response. My RN212 is registered with Netgear. Is there anywhere to find the previous release of Readycloud so I can downgrade and get back up working?

FramerV
NETGEAR Employee Retired
Dec 06, 2016
Hi Mixer9999,

Unfortunately I do not have a copy of it. Would be best if you get in touch with support.

Regards,
JohnRo
NETGEAR Employee Retired
Dec 09, 2016
Hi Mixer9999,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Thanks,
- Mixer9999
  Tutor
  Dec 12, 2016
  My problem is not resolved as nothing has changed since the upgrade of REadyCloud to v.1.4. I still cannot access my RN212 as it keeps showing it is disconnected. Raidair finds it and gives me an IP address and when I try to access it directly I keep getting the message that is not on the same LAN network. Note my laptop is plugged into the same Cisco 4 port switch as the 212 which is plugged into the same router. Everything was working fine until the ReadyCloud update. Can I get access to the previous version so I can get my problem resolved?