Forum Discussion

Tutor

Dec 04, 2016

ReadyCLOUD not connecting

I upgraded my Mac Book Pro and IMAC (both on Sierra 10.12.1) to ReadyCloud 1.4 and now it will not connect. When I use the Readycloud app, it shows "Disconnected" when I try to access the admin p...

Guide

Dec 12, 2016

I am having similiar issues on both the PC (Windows 7) and Mac (macOS - Sierra). It appears to be an issue when I am not on the same network, I've tried it from multiple different external networks but always the same problem. It can see the readyNas as being on line but can never connect the VPN and the readycloud client will report "Online (VPN Disconnected)" I can access the readyNas through a webrowser. I am guessing I'm not alone in seing this but havent been able to resolve it!

FramerV

NETGEAR Employee Retired

Dec 12, 2016

Hi Daragh,

Did you also upgrade to the 1.4 ReadyCloud version?

Please send the system logs so that I can try and have it checked further.

Mixer9999,

Please send your logs as well.

How do I send all logs to ReadyNAS Community moderators?

Regards,

Mixer9999
Tutor
Dec 12, 2016
I upgraded both Macs to ReadyCloud 1.4. I uninstalled the Readycloud app on both and reinstalled, rebooted etc..

I am unable to send any log files as I cannot get to the admin page using either Raidar, ReadyCloud App, readycloud.netgear.com or going through a browser using the shown IP address/admin.

I have sent and email to the support address shown and have attached a number of screen shots.

Please help resolve this.
- mdgm-ntgr
  NETGEAR Employee Retired
  Dec 13, 2016
  Have you tried using RAIDar to download the logs?