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Mixer9999's avatar
Mixer9999
Tutor
Dec 04, 2016

ReadyCLOUD not connecting

I upgraded my Mac Book Pro and IMAC (both on Sierra 10.12.1) to ReadyCloud 1.4 and now it will not connect.   When I use the Readycloud app, it shows "Disconnected" when I try to access the admin p...
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ReadyCLOUD
Mixer9999's avatar
Mixer9999
Tutor
Dec 12, 2016

I upgraded both Macs to ReadyCloud 1.4. I uninstalled the Readycloud app on both and reinstalled, rebooted etc.. 

 

I am unable to send any log files as I cannot get to the admin page using either Raidar, ReadyCloud App, readycloud.netgear.com or going through a browser using the shown IP address/admin.

 

I have sent and email to the support address shown and have attached a number of screen shots.

 

Please help resolve this.

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Dec 13, 2016

    Have you tried using RAIDar to download the logs?

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