Forum Discussion

Aspirant

May 02, 2017

ReadyCLOUD not connecting

- Model ReadyNAS 102 - Firmware 6.7.1 - Internet Available - Services Available When ReadyCloud is ON this message appears: something is preventing the ReadyNas from conneting to the ReadyCLO...

ReadyCLOUD Portal

JennC

NETGEAR Employee Retired

May 02, 2017

Hello PeppoVI,

The issue on March 30 that was mentioned at Having ReadyCLOUD problems since 3/30/17? discussion was about ReadyCloud turned OFF and it reset the invited ReadyCloud users, if you believe you have lost important data after getting this problem, please check again the discussion because for now, that is more important than enabling ReadyCloud.

Can you post a screenshot, please? Also, did you try another web browser?

Regards,

PeppoVI

Aspirant

May 03, 2017

I did not lose data, I just want to activate readycloud

I tried with other browsers, same problem

Schermata 2017-05-03 alle 09.55.48.png

PeppoVI
Aspirant
May 03, 2017
In ReadyCLOUD I see the NAS (black mode) but I can't remove it, can you reset my ReadyCLOUD (My Netgear) accounts?

I have 2 accounts:
giuseppezancan@gmail.com
giuseppe@studiozancan.com
- JennC
  NETGEAR Employee Retired
  May 03, 2017
  Hello PeppoVI,
  
  Do you have Leave button in the admin page > Cloud > ReadyCloud?
  
  Regards,
  - PeppoVI
    Aspirant
    May 03, 2017
    I do not see the leave button ...