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Forum Discussion
ReadyCLOUD not working with apps but works from web
Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message li...
Hi BrianL2, your suggestion worked to resolve my issue. I haven't received any application updates or firmware since my last post, so these instructions provided me with a solution. I did have to rejoin my NAS to ReadyCloud twice before it showed up again as a managed device, but that was the worst of it.
Thanks
Hi dschwartzer,
Have you tried resetting the password of your main ReadyCLOUD account? Maybe that would help.
OPO Great! Again, we apologize for the inconvenience this has caused you.
Kind regards,
BrianL
NETGEAR Community TeamBrian:
Thanks for your note.
I have now reset the password on both my MyNetgear accounts and got a confirmation that both accounts have ben updated. I am still unable to log in with my original account.
When I try to log in in the browser I get this screen:
On the iOS app, I get this screen.
I also do not see the original email address listed in the Cloud User list. The current ID (the one that is working) is listed.
Thanks for your continued help on this issue.
Regards,
David
Hi dschwartzer,
This seems odd. Can you verify if your ReadyNAS system goes to the internet properly? Can you check if available apps tab are loading ReadyNAS add-ons? Does e-mail alerts work by sending a test message?
Kind regards,
BrianL
NETGEAR Community Team
Brian:
This may require I start another topic but thought I would start here because it may be related to the bad ID issue.
In looking at the Netgear Support Article # 22871 - How do I add ReadyCLOUD users to my ReadyNAS OS 6 storage system? I noticed it said:
"5. On the left hand side, click on the ReadyNAS share to which you want to grant access and then press the Share button at the to right hand side."
The screen shot in that article shows two buttons, Recover Files and Share. I do not have either of those buttons on my screen. Is that because the RN202 is associated with the original email address I used to register the box to the service? If so, that complicated the issue since I apparently am not set up as the administrator for ReadyCloud purposes and therefore, can't add remote users to the server.
Just wanted to add that possible issue to what is going on. Is there a solution for this?
Regards,
David
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