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Forum Discussion
ReadyCLOUD not working with apps but works from web
Upgraded to 6.5.0 and migrated to my.netgear. I can see my shares and files with readycloud.netgear login. Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message li...
Hi BrianL2, your suggestion worked to resolve my issue. I haven't received any application updates or firmware since my last post, so these instructions provided me with a solution. I did have to rejoin my NAS to ReadyCloud twice before it showed up again as a managed device, but that was the worst of it.
Thanks
Hi dschwartzer,
Have you tried resetting the password of your main ReadyCLOUD account? Maybe that would help.
OPO Great! Again, we apologize for the inconvenience this has caused you.
Kind regards,
BrianL
NETGEAR Community Team
Brian:
Thanks for your note.
I have now reset the password on both my MyNetgear accounts and got a confirmation that both accounts have ben updated. I am still unable to log in with my original account.
When I try to log in in the browser I get this screen:
On the iOS app, I get this screen.
I also do not see the original email address listed in the Cloud User list. The current ID (the one that is working) is listed.
Thanks for your continued help on this issue.
Regards,
David
Hi dschwartzer,
This seems odd. Can you verify if your ReadyNAS system goes to the internet properly? Can you check if available apps tab are loading ReadyNAS add-ons? Does e-mail alerts work by sending a test message?
Kind regards,
BrianL
NETGEAR Community TeamBrian:
Thanks for your continued help with htis. Here are my responses to your questions.
Can you verify if your ReadyNAS system goes to the internet properly? - From what I can tell, the server is connected to the Internet. I have check the setting on the NIC and they show the IP address for my router and a valid IP address for the server.
Can you check if available apps tab are loading ReadyNAS add-ons? - The Available apps tab does show the available apps and I was able to suvccessfully load the Plex application for that list.
Does e-mail alerts work by sending a test message? - Email alerts are working correctly both as a test message and some follow-up messages.
Everything seems to be working well for the second ID I created but the original ID which was changed from the ReadyCloud ID to the SSO MyNetgear ID still does not work.
Let me know if you need anything else.
Regards,
David
Brian:
This may require I start another topic but thought I would start here because it may be related to the bad ID issue.
In looking at the Netgear Support Article # 22871 - How do I add ReadyCLOUD users to my ReadyNAS OS 6 storage system? I noticed it said:
"5. On the left hand side, click on the ReadyNAS share to which you want to grant access and then press the Share button at the to right hand side."
The screen shot in that article shows two buttons, Recover Files and Share. I do not have either of those buttons on my screen. Is that because the RN202 is associated with the original email address I used to register the box to the service? If so, that complicated the issue since I apparently am not set up as the administrator for ReadyCloud purposes and therefore, can't add remote users to the server.
Just wanted to add that possible issue to what is going on. Is there a solution for this?
Regards,
David
Hi dschwartzer,
Let me check with my colleagues what could be the reason or problem with old ReadyCLOUD accounts. With regard to adding ReadyCLOUD users, you may want to check this article instead.
Kind regards,
BrianL
NETGEAR Community TeamBrianL:
Apparently one of your colleagues that responded to an earlier email at readycloud support has fially figure out what was wrong and made a correction. I am now able to log in to ReadyCloud with my primary email address. Unfortunately, I don't know what they did to correct it. If you want to PM me I can provide the email address of the technician who worked on this.
Thanks for your attention to this but I think we can mark this resolved, at least for me.
Regards,
David
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