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Forum Discussion

Blueray3's avatar
Blueray3
Guide
May 28, 2016

ReadyCLOUD not working with apps but works from web

Upgraded to 6.5.0 and migrated to my.netgear.   I can see my shares and files with readycloud.netgear login.  Upgraded android, IOS and Windows 7 app and using the same login/pwd receive message li...
Desktop client
Mobile client
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Jun 15, 2016

Hi dschwartzer,

 

Have you tried resetting the password of your main ReadyCLOUD account? Maybe that would help.

 

OPO Great! Again, we apologize for the inconvenience this has caused you.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

dschwartzer's avatar
dschwartzer
Luminary
Jun 16, 2016

Brian:

 

Thanks for your note.

 

I have now reset the password on both my MyNetgear accounts and got a confirmation that both accounts have ben updated.  I am still unable to log in with my original account.

 

When I try to log in in the browser I get this screen:

 

 

Screen Shot 2016-06-15 at 9.12.16 PM.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On the iOS app, I get this screen.

 

IMG_2492.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I also do not see the original email address listed in the Cloud User list.  The current ID (the one that is working) is listed.

 

Thanks for your continued help on this issue.

 

Regards,

 

David

 

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Jun 16, 2016

    Hi dschwartzer,

     

    This seems odd. Can you verify if your ReadyNAS system goes to the internet properly? Can you check if available apps tab are loading ReadyNAS add-ons? Does e-mail alerts work by sending a test message?

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • dschwartzer's avatar
      dschwartzer
      Luminary
      Jun 16, 2016

      Brian:

       

      Thanks for your continued help with htis.  Here are my responses to your questions.

       

      Can you verify if your ReadyNAS system goes to the internet properly? - From what I can tell, the server is connected to the Internet.  I have check the setting on the NIC and they show the IP address for my router and a valid IP address for the server.

       

      Can you check if available apps tab are loading ReadyNAS add-ons? - The Available apps tab does show the available apps and I was able to suvccessfully load the Plex application for that list.

       

      Does e-mail alerts work by sending a test message? - Email alerts are working correctly both as a test message and some follow-up messages.

       

      Everything seems to be working well for the second ID I created but the original ID which was changed from the ReadyCloud ID to the SSO MyNetgear ID still does not work.

       

      Let me know if you need anything else.

       

      Regards,

       

      David

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