Forum Discussion

Aspirant

Jul 01, 2016

Solved

ReadyCLOUD offline

I have been reading all of the "ReadyCLOUD offline" issues and have not read any discussion about the "Internet Available" and "Services Online" indicators not even showing. Is the ReadyCLOUD an ...

Discovery

shcottyb
Jul 08, 2016
The solution is: it required Support to login and get leafp2p running because it was not starting.
I do not know exactly what they did to make that happen, but this is what gives you the green check/red X status indicators. If this is not running, ReadyCLOUD is disabled as mine was.
Scott

shcottyb

Aspirant

Jul 01, 2016

Some additional notes:

I can ssh to it and ping the outside world so I know it has internet access.

I can only discover it in http://readycloud.netgear.com/client/index.html#page=discoverdevices when I enter the serial number. It is not being found when I press the backup button for 5 seconds and then select retry.

The serial number on the System tab matches the serial number in the unit.

IPv6 is disabled.

IPv4 is set to static 192.168.0.38, 255.255.255.0 subnet mask and 192.168.0.1 router. DNS servers are 8.8.8.8 & 4.4.4.2

Scott

shcottyb
Aspirant
Jul 01, 2016
readycloud.log

Logs begin at Thu, 09 Jun 2016 07:07:03 -0700, end at Tue, 14 Jun 2016 08:10:11 -0700.
Jun 30 07:08:18 nas-E5-10-88 rcbrokerd[3921]: hook.cpp:369 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf

readynasd.log

Jun 30 20:16:35 NAS1 readynasd[2229]: ERROR.Z:cloud_get_owner.c:500 h: l:
Jun 30 20:40:47 NAS1 readynasd[2229]: ERROR.Z:cloud_get_owner.c:152 h: l:

The readynasd is running:
root@NAS1:/opt/xcloud/etc# ps -ef |grep ready
root 2229 1 0 Jun30 ? 00:07:20 /usr/sbin/readynasd -v 3 -t
root 10701 1 0 Jun30 ? 00:00:00 /usr/sbin/readytivod -S
root 13854 13781 0 06:37 pts/0 00:00:00 grep ready
- JennC
  NETGEAR Employee Retired
  Jul 01, 2016
  Hello shcottyb,
  
  What exactly happens when you turn ON ReadyCloud in the admin page?
  
  Regards,