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Forum Discussion
Readycloud Online - VPN Disconnected
Hello, I have a Readynas 312 (Firmware: 6.10.4) which has been part of readycloud for about 5 yers, every now and then a user reports the Online - VPN disconected message and normaly I just remote i...
My organization uses ReadyCloud as well.Starting today, Wes Mar 10 2021, I recieved reports that it was connecting with the "Online (VPN disconnected)" . All users are working from home. The ReadyNAS is prorply functioning, accessible locally in the office. I've uninstalled and reinstalled, same errors. The NAS is running 6.10.4 hotfix 1, and has been up for 2 days, 13 hrs. I rebooted on Sunday as some were complaining that it was sluggish. At that point, it had been up for 77 days, and was fine on Monday and Tuesday. No new firmware upgrades lately. No changes to the setup, no new users, no new shares, nothing.
As I can see that the ReadyNAS itself if fine, and that multiple users, in mutiple locations, can't log in, I presume that this is something on the Netgear side of the equation. I am willing and able to assist in troubleshooting if anyone at Netgear would like more/better/differnt information than I have provided here.
Thanks in advance for any assistance available.
Hi
Still not resolved for me yet, but its now with developers who are looking into it. Appears to be a VPN issue.
As soon as they resolve I'll let you know but looks like there are no steps we can take aside from the ones I mentioned in my first post to try and resolve ourselves.
Any updates on this? My users are still not able to connect via ReadyCloud. It fluctuates between "VPN Disconnected" and "Offline"
Sadly not, had an email from a L3 support a day or so back to say they are still de bugging and will come back to me soon...
Morning All,
Just to confirm issue still not yet resolved - Ive contacted support again for an update.
Thanks
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