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Forum Discussion
ReadyCloud reverted to old email address
Not sure how or why, but my ReadyCloud user account on my NAS reverted to an old email address. I changed the email address within the NAS system when logged in under that "old" cloud user account. I know it's been updated at Netgear and on my NAS because I get an error when trying to log in with the old email address. It was working fine for nearly 2 weeks and all of a sudden today the ReadyCloud App shows the drive as "offline" when I log in with the new/correct email address (can't login with the old one). Also, when logged in to the NAS as admin under Cloud it shows the OLD email address as logged in. I have not changed anything that would cause this. Did Netgear change their MyNetgear site/accounts? Why, and more importantly, would my Cloud account be changed back to an old email address? What a nightmare!!
P.S. I can access the drive remotely via a browser as both admin and the new/correct email address. I cannot access the drive via the ReadyCloud app.
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I ended up being able to fix it myself this morning. I logged into readycloud.netgear.com with my correct new email address and under settings changed it back to my old email address that was listed as the cloud user on the admin page. I then logged into the App with the old email address and was able to sync the files. After that completed, I exited the App logged back into readycloud and changed my email address to the new one. The App is now working with the new/correct email address. What a pain to have to do that and it's very troubling that the NAS would on its own revert a user's settings to a previous email address.
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