Hi Guys,I started setting up the ReadyCLOUD for my ReadyNAS (6.1.7) a few weeks back and I'm having some issues.I can successfully log into https://readycloud.netgear.com and see the 3 tabs across the top (being: Discover, Manage and Access). Then I go to the Access tab to view the shares on my ReadyNAS and they are all displaying a Red Lock Symbol and will not let me access any of the shares. All of the Share's Permissions are set to Everyone - Ready/Write. There is only one ReadyCLOUD account that has been setup on this ReadyNAS and that is my own.What am I missing...? Thanks in advance.Example:

try right button on the red lock ...

Hi, I'm normally not one to bring up an old issue but I'm having this exact problem. All of my folders are locked.Let's take the Music folder, I've reset the file permissions back to default as well as the owner and group to guest. Anonymous access is enabled. On ReadyCloud the permissions are set to everyone R/W.I don't know what else to do but the red lock is still there. There on all the folders I've created but I'm using the Music folder as an example because it had the lowest possible setting for access you can get.Anyone have any Ideas why I'm getting red locks on everything especially the Music folder which has full permissions for everyone and guest and anonymous access?Thanks,Jeffery

I would suggest you open a support case.

Not the answer I was hoping for but thanks, I submitted a support case.

I couldn't figure it out in the end and decided to ditch the ReadyCLOUD idea and implement FTPS is stead. That is working well for me.

ReadyCLOUD Shares Displaying Red Lock

11 Replies

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Fausto
Aspirant
May 30, 2014
try right button on the red lock ...
JefferyS
Aspirant
Aug 12, 2014
Hi, I'm normally not one to bring up an old issue but I'm having this exact problem. All of my folders are locked.

Let's take the Music folder, I've reset the file permissions back to default as well as the owner and group to guest. Anonymous access is enabled. On ReadyCloud the permissions are set to everyone R/W.

I don't know what else to do but the red lock is still there. There on all the folders I've created but I'm using the Music folder as an example because it had the lowest possible setting for access you can get.

Anyone have any Ideas why I'm getting red locks on everything especially the Music folder which has full permissions for everyone and guest and anonymous access?

Thanks,

Jeffery
mdgm-ntgr
NETGEAR Employee Retired
Aug 12, 2014
I would suggest you open a support case.
JefferyS
Aspirant
Aug 12, 2014
Not the answer I was hoping for but thanks, I submitted a support case.
natepiet
Aspirant
Aug 12, 2014
I couldn't figure it out in the end and decided to ditch the ReadyCLOUD idea and implement FTPS is stead. That is working well for me.
davesumm
Luminary
Oct 06, 2014
I have the same issue. Can anyone shed any light?
ReadySECURE
Apprentice
Oct 06, 2014
Did you give the ReadyCLOUD user you added access to the share folder?
davesumm
Luminary
Oct 08, 2014
Sure did. I unchecked 'everyone' and checked 'read only' for all users except myself, which i checked as 'read/write'
mdgm-ntgr
NETGEAR Employee Retired
Oct 08, 2014
Did you login using the same case for the username as you used when you registered? If not, can you try that? e.g.if when you registered you spelt the user as e.g. "mYNaMe" (no quotes) try spelling it the same way when logging in to ReadyCloud.
human102
Guide
Oct 09, 2014
This happened to me yesterday when I changed file permissions via windows and not on the NAS OS. I suppose the attributes/ and permissions are not stored the same. I will just set them through readynas admin now. I did enough testing to "think I know" what I did wrong.. Hope so anyway.
any comments??