Forum Discussion

Guide

Jul 02, 2016

Solved

ReadyCloud States ReadyNAS 204 Offline

Hello all,

Yesterday I started getting a notification from the ReadyCloud PC client that my RN204 was Offline. This started after I went away for the 4th weekend and tried to connect from my laptop. As you can see it recognizes the name of the NAS, but says it is Offline, which it is not because I can use the Android mobile app to connect, share, and download files.

So anyone have any idea what is going on?

I should be able to see, and manage the RN204 from the new remotesite, correct?

Regards!

Desktop client

ReadyCLOUD Portal

GPSIS_HQ
Jul 05, 2016
Brian,

Thanks for the speedy reply.

The problem, as it turns out was that the RN204 was indeed powered off due to an over heating issue, which was not due to the NAS but the ambient heat of my appartment.

While away for a long weekend I turned off the thermostat to save cost, thus the apartment heated up pretty good in this Southern humidity.

Now that begs to ask why could I get to the RN204 with the mobile app, but not the web browser...anyway it's a non issue now and it is back online.

Thanks for the assist!

3 Replies

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BrianL2
NETGEAR Employee Retired
Jul 03, 2016
Hi GPSIS_HQ,

Yes, you should. I suppose that you're away for the weekend and using another network from where you at. Let me know if you have tried it another PC with the same up to date version of the desktop client.

Kind regards,

BrianL
NETGEAR Community Team
- GPSIS_HQ
  Guide
  Jul 05, 2016
  Brian,
  
  Thanks for the speedy reply.
  
  The problem, as it turns out was that the RN204 was indeed powered off due to an over heating issue, which was not due to the NAS but the ambient heat of my appartment.
  
  While away for a long weekend I turned off the thermostat to save cost, thus the apartment heated up pretty good in this Southern humidity.
  
  Now that begs to ask why could I get to the RN204 with the mobile app, but not the web browser...anyway it's a non issue now and it is back online.
  
  Thanks for the assist!
  - BrianL2
    NETGEAR Employee Retired
    Jul 06, 2016
    Hi GPSIS_HQ,
    
    We appreciate your feedback and for letting us know how you resolved your issue. The community looks forward to hearing more from you and being a helpful resource in the future!
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team