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Forum Discussion
Dieselngas
Nov 20, 2017Follower
ReadyCloud V1.16 - Online (vpn Disconnected)
Hi All, I have had a recurring issue with the Desktop App not being able to connect when working remotely to my Home network. Windows 7 32bit Desktop App V1.16 ReadyNAS 102 with 6.8.0 Firmware ...
JohnCM_S
Nov 25, 2017NETGEAR Employee Retired
Hi Dieselngas,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
JohnCM_S
NETGEAR Community Team
Strathberry
Apr 18, 2018Aspirant
Good morning team,
I am having exactly the same issue here.
Firmware on our ReadyNAS is 6.9.3
ReadyCloud App on the MacBook client machine is 1.6
We have other machines that are currently remotely connected so I don't assume it is an issue with the NAS.
Any ideas?
Kindly,
Teo
- Retired_MemberApr 20, 2018
To get VPN connection,ReadyCLOUD client should active VPN network interface correctly and obtain a 5.*.*.* IP address.
How to check if there is 5.*.*.* IP address after login ReadyCLOUD client
Windows
go to Network Connection window,right click on Leaf Networks Adapter,properties.
Mac OSX
Open terminal and execute command "ifconfig -a" to check if there is a tap0 interface activated.
Changing DNS is worth a try to fix VPN disconnected issue.you can try Google DNS(8.8.8.8).
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