Forum Discussion

Aspirant

Dec 14, 2015

Solved

ReadyCloud won't turn on.

Hi I have a ReadyNas pro 6 (RNDP6310) upgraded to OS6 (FW 6.4.1).OS6 works completely fine except 1 thing if i try to enable ReadyCloud it promts me to the message "The ReadyDrop-service isn't sup...

Discovery

ReadyCLOUD Portal

ReadyNAS

mdgm-ntgr
Dec 16, 2015
The serial number has been programmed into your unit now.

Please check if ReadyCLOUD will turn on.

Synergie

Aspirant

Dec 14, 2015

After further investigation and looking around the forum for people with the same issue i maybe found the problem. As discussed here

-> https://community.netgear.com/t5/ReadyCLOUD/Cannot-turn-ReadyCLOUD-on-Pro-Pioneer/m-p/1005838#U1005838

He got the same issue and got a mismatch in serial numbers. After looking at my device and my configuration i noticed that the OS and the device have different serialnumbers asswell.

2015-12-14 18.11.50.jpg

Is this the only issue or are there more problems at play ?

Thanks,

Pieter-Jan

BrianL2

NETGEAR Employee Retired

Dec 15, 2015

Hi Synergie,

You're right that this problem is similar to the link that you mentioned. Kindly pm Skywalker about this problem and hopefully it will be resolved soon.

Kind regards,

BrianL
NETGEAR Community Team

mdgm-ntgr
NETGEAR Employee Retired
Dec 16, 2015
I have sent you a PM. I can fix the serial number on the unit to match what is on the label.
- mdgm-ntgr
  NETGEAR Employee Retired
  Dec 16, 2015
  The serial number has been programmed into your unit now.
  
  Please check if ReadyCLOUD will turn on.
  - Max_Maas
    Tutor
    Jan 10, 2016
    Hello,
    
    ReadyNAS 102
    
    I've got the exact same issue when I updated at the ver. 6.4.1:
    - ReadyCloud won't turn on
    - The Serial #'s (webpage / label) are different.
    before the update ReadyCloud was working fine, I could reach my NAS from everywherre by mobile app or any pc.
    
    Thanks in advance.
    Massimo