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Forum Discussion
ReadyNAS 102 - Purchased My Device Overseas and was Called a Liar by Support
Hope you can be of assistance. I reached out to Netgear sometime ago while overseas in the military. I purchased a ReadyNas and was told to contact you when I returned home. Long story short - I've been unable to get support to correctly link ReadyNas and ReadyCloud. When I provided the agent my proof of purchase and copy of the packaging they called me a liar and insisted that I purchased it in the states. As you can see from the package, this is not the case.
Please help.
Has anyone had thi issue?
1) Syncing issue
2) Being called a liar by support
19 Replies
Replies have been turned off for this discussion
I need some assistance reaching Agent #46399 regarding Case #26899670. I was instructed to contact Netgear again for support when returning from military orders. Please help. Thank you.
Has anyone had difficulty getting support for ReadyCloud and ReadyNAS syncing? I tried contacting Netgear and no one has been able to provide any assistance. Hour #12 on hold ...
Agreed! I cannot get any worthwhile support either. I will never purchase a Netgear product again.
How long does it take to get service?
Hi APC123
Welcome to the Community!
We do apologize for any inconvenience you may have experienced with Support. We tried to check on your issue and it seems that you were having issues migrating your ReadyCloud account to your MyNETGEAR account or having issues connecting your NAS to ReadyCloud? These articles may help to resolve the issue.
ReadyCLOUD to MyNETGEAR Single Sign-On FAQ
If anything has been done but you are still having issues with ReadyCloud on your device, kindly provide us more information so the Community can help.
Regarding your concern with Support, We are sure they are doing what they can so they can properly resolve the issue with your device registration. Support strictly follows their registration policies to avoid frauds and to properly provide assistance with eligible customers. We do hope you can give them ample time and we will try to provide you update on your case 26899670(04903198) through PM once we have checked on the case.
Regards
Has anyone had any trouble getting support from the San Jose office?
Still no response yet ....
Still have not received a call back from customer support .... Can anyone help please?
Still no update from Netgear. Referred back here again ... Keep getting the run around
If anyone from Netgear reads this, please help. Thank you.
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