NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 102 cannot connect to ReadyCloud Account
I cannot connect a customer's RN102 to their ReadyCloud account. In the Cloud tab there is a red cross on Services Unavailable. The customer has another office with exact same NAS and it connected to...
Hello sallywilson,
Turning on ReadyCloud needs Internet connection. You may enable it through the admin page of the NAS. Since you have mentioned that you have already made sure the IPv6 is disabled and tried 8.8.8.8 as secondary DNS, you also need to make sure that the network where the NAS is has Internet connection. And that the IP address of the NAS is with the same IP subnet of the network router where it is connected. I suggest you check under Available apps to see if it will load them, also, if the NAS is connected to a switch, connect it straight to the router.
Welcome to the community!
Regards,
Hello sallywilson,
I understand the frustration. By the way, when the ReadyCloud is already turned on from the admin page, you no longer need to have to discovered on the ReadyCloud portal, just under Home you should be able to see the ReadyNAS' volume and its shares and under Manage you should be able to see the ReadyCloud users that you have allowed to access shares of the NAS. And of course, when you are on the admin page and go to Cloud, the ReadyCloud accounts that is set on "signed in as" is the main ReadyCloud account that has admin rights, it has the capability of adding/inviting and removing other ReadyCloud accounts as well as setting up permission for ReadyCloud access.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
