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Forum Discussion
ReadyNAS 102 cannot connect to ReadyCloud Account
I cannot connect a customer's RN102 to their ReadyCloud account. In the Cloud tab there is a red cross on Services Unavailable. The customer has another office with exact same NAS and it connected to...
I believe I'm having a similar issue, when home I can acces the NAS (admin) through IP and readycloud, when I'm at work or a client tries to acces his folder the NAS is offline.
I can acces the NAS through the iOS app, so I'm sure it's not really offline...
I hope the update in the firmware wil solve this, but can't start it when I'm not in the same network...
Hello roen1,
Please make sure the NAS is connected to a network that has internet access. Also please check on the Cloud tab of the admin page if both Internet and Service has green check marks.
Regards,
Marty_M
NETGEAR Community Team
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