Forum Discussion

Aspirant

Sep 03, 2016

Solved

ReadyNAS 104 not accessible from Readycloud since account upgrade

Hi, I upgraded my Readycloud account as requested and since that time I have been unable to access the Nas drive remotely. Each time I login the screen starts to load the network drive mappings ...

ReadyCLOUD Portal

JennC
Sep 03, 2016
Hello DDickens,

If the issue is already resolved, we encourage you to mark the appropriate post as the accepted solution so this can be of help to other members of the community who are getting the same issue.

Welcome to the community!

Regards,

mdgm-ntgr

NETGEAR Employee Retired

Sep 03, 2016

Which firmware are you running?

When you set a static I.P. did you remember to specify the DNS Server addresses?

Can you send me your logs (see the Sending Logs link in my sig)?

DDickens

Aspirant

Sep 03, 2016

is is running 6.5.1 and yes we adjusted the DNS also as per the instructions. We are actaully trying a factory reset and that seems to solve it

JennC
NETGEAR Employee Retired
Sep 03, 2016
Hello DDickens,

If the issue is already resolved, we encourage you to mark the appropriate post as the accepted solution so this can be of help to other members of the community who are getting the same issue.

Welcome to the community!

Regards,
- biotechguy
  Aspirant
  Sep 04, 2016
  ReadyNAS 104 not accessible from Readycloud since account upgrade. The ReadyNAS always reports as being "off-line" in the readycloud app. I can access the device from the LAN but not WAN (i.e. the cloud). I haven't been able to find a solution in the on-line communities.
  It looks like a common issue but I haven't found a clear solution or a protocol to correct this issue. I have had this ReadyNAS device for 2 years now and haven't been able to use it for it's intended purpose at all.
  
  Thanks,
  biotechguy
  - StephenB
    Guru - Experienced User
    Sep 04, 2016
    biotechguy wrote:
    
    I have had this ReadyNAS device for 2 years now and haven't been able to use it for it's intended purpose at all.
    
    Is ReadyCloud the only problem? If not, then perhaps post one of them, giving the model+firmware with some info on what is going wrong.
mdgm-ntgr
NETGEAR Employee Retired
Sep 04, 2016
DDickens wrote:

We are actaully trying a factory reset and that seems to solve it

That is a last resort and it should have been fixable without needing to do that, but it does have the upside that you now have a clean install on the new firmware.