NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS 104 not accessible from Readycloud since account upgrade
Hi, I upgraded my Readycloud account as requested and since that time I have been unable to access the Nas drive remotely. Each time I login the screen starts to load the network drive mappings ...
Hello DDickens,
If the issue is already resolved, we encourage you to mark the appropriate post as the accepted solution so this can be of help to other members of the community who are getting the same issue.
Welcome to the community!
Regards,
RND10442D (ReadyNAS 100 Series 4-Bay)
Firmware 6.5.1
Device reports as off-line and is inaccessible to ReadyCloud. I upgraded the firmware and migrated to mynetgear account at the same time so I am unsure what has caused the issue. Raidar finds and reports that the device is fine.
Any suggestions besides a factory reset? If not, how do I perform a factory reset and will this erase all the data on the drive?
Thanks,
Biotechguy
Hi biotechguy,
It doesn't matter which if the Firmware was updated first or if your ReadyCLOUD account has been migrated with your MyNETGEAR account. Can you confirm if your newly migrated ReadyCLOUD/MyNETGEAR account (e-mail address) is being used as an e-mail address by one of your registered local users (Accounts->Users)? With regard to your other questions, I suppose that you can still access your files locally, so performing Factory reset is not an option (doing this will erase all the data in all your drives).
Kind regards,
BrianL
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
