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Forum Discussion

Luminary

Sep 25, 2017

Solved

ReadyNAS 104 online but not available on ReadyCloud

We have a ReadyNAS 104 which we use for backup. It's running the latest 6.8.0 firmware.

ReadyCloud is enabled and logged in with an admin account. The admin page shows internet and services available:

But when we log into ReadyCloud with the same admin account, it shows the NAS as being offline:

We need remote admin for this machine. Any suggestions? Thanks!

ReadyCLOUD Portal

dhl
Sep 28, 2017
We updated to 6.8.1 and that fixed the problem. All good! :smileyvery-happy:

--dhl

3 Replies

Replies have been turned off for this discussion

BingkeX
NETGEAR Expert
Sep 26, 2017
Hi dhl,

Would you please sign in http://readycloud.netgear.com with same admin account to check what is the status for you device?

And please check what is your RN104's serial number and mac address on admin page.

Best Regards.
- dhl
  Luminary
  Sep 26, 2017
  Hi BingkeX,
  
  The RN104 is still offline when logged into ReadyCloud.
  
  Serial: 3EP134EW00864
  
  MAC Address:
  eth0: 28:C6:8E:34:4E:A8 (active address)
  eth0: 28:C6:8E:34:4E:A9 (unused address)
  
  Thanks!
  - dhl
    Luminary
    Sep 28, 2017
    We updated to 6.8.1 and that fixed the problem. All good! :smileyvery-happy:
    
    --dhl

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