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Solved
ReadyNAS 314 ReadyCloud Mobile App not connecting outside local network
Hello, I was previously able to connect from the ReadyCloud iOS app to my ReadyNAS RN314 device from LTE and from local wifi. After clicking "Leave" from the admin console of the ReadyNAS and con...
- Tried yesturday morning connecting and listing shares from the iOS ReadyCloud app to my ReadyNAS over LTE and it worked. The status indicated "Connecting", "Refreshing", then "Connected (VPN)".This baffles me as the iOS app did not get updated,The ReadyNAS did not get updated,I did not change any settings on my ReadyNAS, iOS App, or network since it wasn't working.So I can connect from LTE and local network WIFI.I then tested on a different WIFI network connecting to my network at home (where the NAS has always been connected) and from the Android app to see if its works. I found I can connect and list shares with the Android app on a different and the same WIFI network as the ReadyNAS. iOS also was able to connect and list shares on a different and the same WIFI network as the ReadyNAS.Not sure what changed. Maybe Netgear's systems had to refresh registered devices.Glad it is working.Although I am still encountering the Replicate registration issue I noted here: https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-314-ReadyNAS-Replicate-not-registering/m-p/1128332?cid=wmt_netgear_organic
Hi dcstingray,
I've seen a similar post recently here in the community. Can you confirm if you can access your files using desktop /or android app via LTE or another network?
Kind regards,
BrianL
NETGEAR Community Team
- Tried yesturday morning connecting and listing shares from the iOS ReadyCloud app to my ReadyNAS over LTE and it worked. The status indicated "Connecting", "Refreshing", then "Connected (VPN)".This baffles me as the iOS app did not get updated,The ReadyNAS did not get updated,I did not change any settings on my ReadyNAS, iOS App, or network since it wasn't working.So I can connect from LTE and local network WIFI.I then tested on a different WIFI network connecting to my network at home (where the NAS has always been connected) and from the Android app to see if its works. I found I can connect and list shares with the Android app on a different and the same WIFI network as the ReadyNAS. iOS also was able to connect and list shares on a different and the same WIFI network as the ReadyNAS.Not sure what changed. Maybe Netgear's systems had to refresh registered devices.Glad it is working.Although I am still encountering the Replicate registration issue I noted here: https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-314-ReadyNAS-Replicate-not-registering/m-p/1128332?cid=wmt_netgear_organic
Hi dcstingray,
It's great to hear that your ReadyNAS is now accessible via ReadyCLOUD desktop /or mobile apps. Kindly close this thread by clicking the "Accept as Solution" button in one of the responses that you received. Let us also help you with your ReadyNAS replicate registration issue.
Kind regards,
BrianL
NETGEAR Community Team
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