NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS 316 and others - ReadyCLOUD Web interface only showing Home Folders
Hi all, I have about 7 x ReadyNAS devices running at various sites. This morning (25 May 2020), it seems that anyone accessing their ReadyNAS via ReadyCloud on the web (https://readycloud.netgea...
Yes it is an issue detected by the team and they are working on it. As a workaround you can use the desktop or mobile app to access shares they should not be affected by the issue.
UPDATE: Issue is now resolved. You should be able to see your shares when logged in to the portal.
Regards
Have you tried rebooting the NAS to restart the service? Are the users accessing admin account for each ReadyNAS?
Thanks for the reply Marc_V,
Yes I did try rebooting first - no joy.
What's odd is that all of my ReadyNAS devices that are connected to ReadyCLOUD, are showing the same issue - different clients, different locations, different networks, which makes me think that this isn't a device issue, but a ReadyCLOUD web service issue.
Who do we report this to?
Interestingly, the ReadyCLOUD app (Windows) works fine - I can see all Shares there.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
