Forum Discussion

Aspirant

Mar 07, 2017

Solved

ReadyNAS online (VPN Disconnected)

Is netgear having the same issue again with the VPN being disconnected for PC's? I am able to get to my shares from my android devices but my windows 10 laptop gets the "Online, vpn disconnected" er...

Desktop client

JennC
Mar 11, 2017
Hi all,

Can you please check and try again? It seems we did have a problem on it but should be fixed now.

Regards,

JennC

NETGEAR Employee Retired

Mar 09, 2017

Hi MalcolmT,

Thanks!

I don't want to say that there is no issue on ReadyNAS Remote but I don't want say there is because I think we'll have wait if others too get the same problem on ReadyNAS Remote. I am waiting for the ReadyCloud users who get VPN disconnected error.

Regards,

JennC

NETGEAR Employee Retired

Mar 11, 2017

Hi all,

Can you please check and try again? It seems we did have a problem on it but should be fixed now.

Regards,

md2020
Aspirant
Apr 04, 2017
Still seeing the issue on my Win 7 computer. It seems to work on my win 10 devices
- MalcolmT
  Apprentice
  Apr 04, 2017
  My connectons all seem to have stabilised, although I have had to reboot a few terminals that reconnected initially in order to maintain a constant connection. Only one of these is a WIndows 7 PC but it may be worth a shot?
  - md2020
    Aspirant
    Apr 04, 2017
    I rebooted and it didn't help.
    This is interesting:
    Using the same machine, at the same time, on the same network:
    When I look at the ReadyCloud Client 1.15 I see the status NAS Online (VPN Disconnected)
    Using a web browser (IE or Chrome), I can log in to ReadyCloud and see the NAS connected and access all of the data
    It looks like the problem is just connect to the ReadyCloud Client 1.15
Furiedental
Aspirant
Apr 17, 2017
The issue continues!

Two of my locations are not accessable by ReadyCloud client.

VPN(Disconnect) issues have not been resolved for weeks.

Netgaer what is the status for this issue?