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Forum Discussion
Solved
ReadyNAS online (VPN Disconnected)
Is netgear having the same issue again with the VPN being disconnected for PC's? I am able to get to my shares from my android devices but my windows 10 laptop gets the "Online, vpn disconnected" er...
Hi all,
Can you please check and try again? It seems we did have a problem on it but should be fixed now.
Regards,
I'm still dealing with this issue. I noticed it on both my mac and my android phone apps, last week, noticed that readycloud service was disabled on the system, so i re-enabled it, and at this point the android phone is able to connect properly, but the mac desktop client is still showing VPN disconnected. Any news???
Nothing new no nelp from netgear.com I noticed the app works if I am on the same network as the readynas if I attempt this from outside the home network the VPN stays disconnected
I'm pleased to report that all of mine have been up and running for a few weeks now without any issues. However, I replicated the issue by releasing the IP address on my leaf network. As soon as I unloaded and reloaded ReadyCloud, it recovered successfully. Also, I have disabled cloud access on one ReadyNAS and then re-enabled it to check that that doesn't upset it either, so I'm afraid I can't offer any more advice.
Just to be sure though, try adding a new Readycloud user and log in using that new name. If it's able to see the drive, contact Netgear because they did have an issue with some accounts where they needed to manually intervene a couple of months ago.
I hope this helps
Malcolm
I have always loved netgear equipment and so this is very dissapointing.
Sound like it may be time for a class action suite since Netgear seems unwilling to even respond to our concerns.
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