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Forum Discussion
dmkeng
Sep 02, 2015Aspirant
ReadyNAS Online (VPN Disconnected)
Hi, I have two RN10222D ReadyNAS units, one at my home and the other at my office. I have ReadyCloud Windows app installed on my home computer, office computer and laptop. From either home or offi...
amorenojr
Aug 20, 2016Aspirant
I am having the same "Online (VPN Disconnected)" problem. Is there a solution to this? All other users are able to access but i am not, I am the admin. Please help.
BrianL2
Aug 21, 2016NETGEAR Employee Retired
Hi amorenojr,
Can you confirm if your ReadyCLOUD admin (e-mail address) is registered as an e-mail address by one of the registered local users (under Accounts)? Also, tell us if you have files saved on each ReadyCLOUD private home folder/s.
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
- amorenojrAug 21, 2016Aspirant
I believe the little key in the icon next to my email signifies I am the readycloud admin.
I am registered as a local user with read/write access to all locations in the NAS.
Again, other users have successfully logged in and gotten access to the NAS but when I log in under the email i am using I get "Online (VPN Disconnected)".
I have turned the Cloud Service off and on and still nothing. I really need to get remote access to my NAS. Can you help me?
- BrianL2Aug 22, 2016NETGEAR Employee Retired
Hi amorenojr,
Thanks for your feedback. Let me rephrase my question, does your ReadyCLOUD login e-mail address is also registered as an e-mail address by one of your local ReadyNAS users?
Kind regards,
BrianL
NETGEAR Community Team- amorenojrAug 22, 2016Aspirant
yes. that is correct
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