NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
dmkeng
Sep 02, 2015Aspirant
ReadyNAS Online (VPN Disconnected)
Hi, I have two RN10222D ReadyNAS units, one at my home and the other at my office. I have ReadyCloud Windows app installed on my home computer, office computer and laptop. From either home or offi...
EskenderNG
Sep 20, 2015NETGEAR Employee Retired
Hello,
have you tried using the Beta App? It is found under
This is supposed to solve some connection issues.
Bye,
Eskender
- amorenojrAug 20, 2016Aspirant
I am having the same "Online (VPN Disconnected)" problem. Is there a solution to this? All other users are able to access but i am not, I am the admin. Please help.
- BrianL2Aug 21, 2016NETGEAR Employee Retired
Hi amorenojr,
Can you confirm if your ReadyCLOUD admin (e-mail address) is registered as an e-mail address by one of the registered local users (under Accounts)? Also, tell us if you have files saved on each ReadyCLOUD private home folder/s.
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team- amorenojrAug 21, 2016Aspirant
I believe the little key in the icon next to my email signifies I am the readycloud admin.
I am registered as a local user with read/write access to all locations in the NAS.
Again, other users have successfully logged in and gotten access to the NAS but when I log in under the email i am using I get "Online (VPN Disconnected)".
I have turned the Cloud Service off and on and still nothing. I really need to get remote access to my NAS. Can you help me?
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!