Forum Discussion

Aspirant

Sep 02, 2015

ReadyNAS Online (VPN Disconnected)

Hi, I have two RN10222D ReadyNAS units, one at my home and the other at my office. I have ReadyCloud Windows app installed on my home computer, office computer and laptop. From either home or offi...

ReadyCLOUD Portal

Cyanara

Aspirant

Oct 08, 2015

Installing the latest release versions of firmware and ReadyCloud client has allowed me to successfully establish a VPN to both NAS boxes at the same time. I had to turn the cloud services off and back on for one of them, but this is extremely encouraging.

Cyanara

Aspirant

Oct 22, 2015

Just as a further follow up: At least one NAS still won't establish a VPN connection after it reboots. However, it does always seem to work after then disabling and re-enabling the remote services.

The problem with that (besides being tedious) is that I can only do so if I remote into a local online computer in the office. I may attempt a OS reinstall to see if that resolves it. I would have suspected that's what the firmware upgrade did in the first place though.

gotsand1
Aspirant
Dec 08, 2015
Netgear: Any permanent solution to this problem (other than installing some previous beta version)?? People depend on these devices to run a business. Not being able to access them remotely is going to lean people to drop Netgear for another solution. Please provide a solution that works (all the time). I have been following this post for some time and have yet to have a good fix that works all the time. I'm running Windows 10 on a Surface Pro 4.
- kshoulder
  Aspirant
  Jan 25, 2016
  Same issue arisen out of nowhere. Was working fine now not , Used software available mid December 2015
  
  Any ideas
  - BrianL2
    NETGEAR Employee Retired
    Jan 25, 2016
    Hi kshoulder,
    
    Welcome to the community!
    
    Which software are you pertaining to? Have you checked the ReadyCLOUD connection or service in the admin page if it's online? Kindly provide more details of the problem so we could help you out.
    
    Kind regards,
    
    BrianL
    
    NETGEAR Community Team