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Remote connectivity issues after upgrading to 6.5.0
Hi,
After upgrading to 6.5.0 I naturally had to create and upgrade to a MyNetgear account to use ReadyCloud on our 2 NAS boxes. At first this was a major headache because it broke absolutely all remote access (as others in the forum have mentioned). However, I found that the main way to resolve the problem was to leave ReadyCloud on both of our NAS devices and then rejoin again (plus some full power cycling for luck). It seems that neither device was able to make a clean break from the old ReadyCloud accounts through the normal upgrade process.
One of the devices is now working remotely again, but when I try to log in on the second one it simply keeps telling me that 'Local user with the same name already exists. Change local or ReadyCLOUD user name'.
The problem with that is that the only account on the device is 'admin'. Additionally, since the new ReadyCloud logins use email addresses instead of usernames, I can't imagine I ever created an account with that 'username'. I've looked through everything I can find in the admin page and I just can't find any other users anywhere. I've even gone through every network protocol within the settings window for our only share, and 'admin' is the only account mentioned.
I performed an OS reinstall, but this changed nothing.
Can anyone suggest anything? Thanks
Factory default reset fixed the issue at hand, as well as a number of other old niggling problems such as certificate errors that made browsers freak out every time I tried to view the admin page, and shutdown times of around 5 minutes (something about this device really hasn't aged well over a year or so).
Effective as it is though, it's hard to recommend factory default resets to many people. Backing up 18TB over a gigabit connection is not fun. Still, it's not Netgear's fault that 10Gbe is so crazy expensive.
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Can you open a support case and let me know the case number?
Also you can attach the PoP (invoice) to the case that would be useful too.The invoice might be a bit difficult to dig up as I support the office remotely most of the time. Was there any specific information you were after?
FloodlightMedia wrote:
The invoice might be a bit difficult to dig up as I support the office remotely most of the time. Was there any specific information you were after?
Sometimes support needs to check proof-of-purchase, esp. if there is a big gap between the manufacture date and the purchase date.
This all got shoved aside for a while there, and we're now at a point where we need to add hard drives that we couldn't afford when we first set up the NAS boxes. Since we use RAID0 (and I'm led to believe ReadyNAS can't do horizontal expansions with that mode) I'll just wipe everything and start fresh anyway. That should resolve it.
With RAID-0 you'd have to create a new volume when adding new disks to empty slots.
Personally I wouldn't recommend using RAID-0. Backing up the data and doing a factory default (wipes all data, settings, everything) with all the disks in place is what I would recommend.Yeah, not to worry. RAID 0 was a very thoroughly researched decision on my part. Both performance and capacity were key due to the video-related nature of the business. The fault tolerance of RAID5/6 just came at way too many costs that were made pointless by having a nightly backup in our particular situation.
It would have been RAID1+0, but SOHO budget was all we had at the time. Still, the business is doing well enough now that the next lot of hardware we upgrade to should be quite fun :)
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