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Remote User Invite email link invalid
Running firmware 6.6.1 on ReadyNAS 516
I set up readycloud desktop application on local windows and mac computers and all is working fine.
I created a new share on the NAS
I added a cloud user email address to invite a remote user to get read/write access to added share.
Remote user created Mynetgear account using the same email address as added user.
Remote user received email and clicked on link to connect to my added share and they get a notification that link is invalid.
I removed the user and readded in order to get a new email invite sent. Same result.
Does remote user need to have readycloud desktop application running?
Does the readycloud desktop application need to be installed and running to get remote access?
User never had a readycloud account.
User setup a new MyNetgear account and then tried clicking the link in the invite email. Not sure if the order makes any difference.
Can anyone help me in getting this working.
Thanks
Hello McRob2,
I see.
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Everything should be possible using the readycloud portal so no specific desktop app should be needed.
It should not make any difference whether the user sets up the MyNetgear account first.
It sounds like you are doing all the right things.
The readycloud system should really be easier for users than it is. I am also experiencing problems with it that I can't solve.
Hello vandermerwe,
We are currently having outage with ReadyCloud desktop client. This has been reported to the engineering.
Regards,
Thanks for the information but, I am not having any issues with the ReadyCloud desktop client today or at any time so far.
My issue is with the invite email link being invalid and not being able to link a web based readycloud remote client.
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